Floor Reality
We base every decision on physical dock realities and tangible warehouse counts rather than optimistic spreadsheet projections.
Our Philosophy
We build calm, structured operations for ambitious online stores
Tradesscales provides end-to-end e-commerce operations support for scaling American retail brands. We handle inventory tracking, fulfillment supervision, customer support desks, and carrier logistics so merchant founders can focus on marketing and brand development.
Growing an online store should not mean spending your entire day tracking lost pallets or answering return tickets. We founded tradesscales to give independent e-commerce merchants the same operational muscle that major retail enterprises enjoy.
Drop us a line142Active e-commerce brands supported daily
99.4%Carrier dispatch on-time fulfillment rate
< 18 minAverage shopper inquiry response time
2019Supporting online merchants continuously since
Audit Discipline
Every manifest, bill of lading, and freight invoice is reviewed line by line to eliminate billing errors and phantom inventory fees.
Frictionless Handoffs
We keep communication crisp so your customer service reps and warehouse leads resolve issues within twenty minutes.
Operations First
Our Operational Commitment
Growing an online store should not mean spending your entire day tracking lost pallets or answering return tickets. We founded tradesscales to give independent e-commerce merchants the same operational muscle that major retail enterprises enjoy.
By combining experienced supply chain supervisors with modern warehouse management tools, we turn chaotic fulfillment queues into predictable, reliable systems that scale smoothly during peak holiday demand.
Operations leads who keep parcels moving
Our supervisors have led multi-channel fulfillment facilities and supply chain desks across the United States.
Rachel AdamsDirector of Logistics CoordinationRachel managed regional carrier contracts and cross-docking logistics across Ohio fulfillment hubs for twelve years before joining tradesscales.
Jason VanceHead of Inventory SystemsJason specializes in ERP integrations and multi-warehouse stock reconciliation, having synchronized catalogs for over eighty online brands.
Megan BradleyCustomer Support Operations LeadMegan builds and trains omnichannel merchant support teams, cutting ticket turnaround times by forty percent across high-volume retail accounts.