Shipping Policy

This Shipping Policy governs the delivery of physical and digital products purchased through the tradesscales online store. We take fulfillment seriously, coordinating refined logistics to provide dependable transit across the country. Please read this document to understand order handling schedules, transit times, and delivery policies.

01Delivery Times & Carriers

Following carrier dispatch, domestic transit requires a delivery 2-5 business days after dispatch depending on your commercial location. We partner with established logistics carriers including FedEx, UPS, and the United States Postal Service to manage shipments. Actual delivery timelines depend on destination distance, local weather conditions, and regional transit volume.

02Shipping Costs

Shipping fees are calculated dynamically at checkout according to the weight, dimensions, and delivery location of your order. Any applicable free delivery promotions will be automatically applied to your shopping cart once qualifying order thresholds are met. You will always see the complete and final shipping charge before finalizing your payment.

03Order Tracking

A shipping confirmation email featuring an active tracking link is generated as soon as your parcel is collected by the carrier. You can monitor the real-time movement and expected arrival date of your package directly via the carrier portal. If your tracking status remains static for more than three consecutive days, contact our support team for an update.

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04Customs, Duties & Taxes

For cross-border shipments, all destination customs fees, import duties, and regional taxes are the exclusive responsibility of the buyer. These charges are established by government authorities at the port of entry and cannot be calculated or collected by tradesscales. Delays resulting from customs clearance procedures are beyond our operational control and may increase overall delivery duration.

05Delivery Restrictions

We currently do not ship merchandise to APO/FPO military installations or standard post office boxes. Certain heavy industrial items require commercial loading dock access and cannot be delivered to residential addresses without prior arrangement. In the event an address restriction affects your order, our operations team will contact you to establish alternative delivery terms.

06Lost, Delayed or Damaged Shipments

Issues concerning transit damage, missing items, or misplaced parcels must be reported within 7 days of the scheduled delivery date. Please preserve all packaging materials and supply clear photographs of any external carton damage to support our carrier investigation. Once verified, tradesscales will promptly arrange an expedited replacement or issue a full refund for the affected items.

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07Order Processing

Standard orders require an order preparation 1-3 business days before being released to our shipping partners. High volume periods, promotional campaigns, or required payment verification checks may occasionally extend our processing timeline. Custom or made-to-order warehouse assets may require additional preparation steps before dispatch, which will be indicated at checkout.