This Refund Policy applies to all product purchases, physical items, and digital assets made through the tradesscales online store. We aim to provide transparent guidelines to ensure that our commercial clients experience a smooth resolution for returned goods. Please review the specific terms below to understand your return eligibility and processing timelines.
Our store operates a standard return window of 30 days from delivery for all eligible product sales. If more than 30 days from delivery have passed since your shipment arrived, we cannot offer a refund or product return. Every refund request is assessed based on compliance with our return criteria and verification of original purchase details.
To qualify for a refund, physical goods must remain in unwashed, unused, and undamaged condition. The merchandise must be enclosed in its original retail packaging complete with all barcodes, protective wrap, and instructional materials. You must also supply a legitimate order confirmation number or official invoice verifying your initial purchase through tradesscales.
Certain goods are entirely exempt from returns, including custom-printed supplies, opened digital software keys, and downloadable operations templates. And, any item specifically marked as final sale, clearance, or discontinued during the checkout process cannot be returned. Gift cards and pre-paid operational support credits are likewise non-refundable under any circumstances.
To start a return, send an email to our customer support desk containing your order number and the reason for your request. Our support team will review your account information and supply a Return Merchandise Authorization form with return address instructions. Once authorized, securely pack the product and dispatch it to our designated returns facility.
After your return is delivered to our warehouse, our quality control team will inspect the items within 5 business days. We will notify you by email regarding the approval or rejection of your return credit. Once approved, the refund will be credited back to your original payment method within 5-10 business days.
We only replace merchandise if it arrived from our warehouse in defective or damaged condition. If you receive a damaged product, notify our support team with photographic evidence within 30 days from delivery. Upon verification of the freight or manufacturing defect, we will arrange a direct replacement at no extra charge.
If you have unresolved concerns or wish to appeal an unfavorable return decision, please reach out directly to our management department. We are dedicated to fair dispute resolution and will work diligently to reach an equitable agreement with your team. Formal escalation reviews are handled promptly by a senior operations manager within three business days.
This website uses cookies to provide you with the best experience. See our Cookie Policy plus our Privacy Policy.